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Knowledge base
Welcome to Movement
Start here
3
Welcome to Movement (for admins)
Welcome to Movement (for volunteers)
A-Z Glossary
Help for admins
Audiences
13
Create an audience
Create an audience using the results of a previous campaign
Search logic and groups
Exclude people from an audience
Upload and update member and supporter data
View all 13
Users, roles and organisations
10
Organisations in Movement
Adding users
User roles and permissions
User groups
Targeting specific branches, employers and other organisations in calling and conversation campaigns
View all 10
Custom fields
4
Create custom fields
Personalise messages with custom fields
Build audiences using your external data and custom fields
Case study: How to get 10,219 members to order a replacement ballot from a single SMS
Goals
2
Goals
Updating goals with external data
Automations
3
Create automated journeys
Manage automations
Automations Glossary
Top-up, Credit and Invoices
1
How to top up in Movement
Settings
1
Settings Glossary
Creating campaigns
Phone campaigns
8
Create phone campaigns
Phone campaign settings
Branching scripts on phone campaigns
Add SMS Referrals (Click to SMS) to your script
Add Phone Call Transfers to your Script
View all 8
SMS campaigns
6
Create and send SMS blasts
Create and send SMS surveys
Create and send SMS conversation campaigns
Branching scripts on SMS surveys
Add canned responses to SMS and WhatsApp conversation campaigns
View all 6
WhatsApp campaigns
8
Build your WhatsApp list
WhatsApp sign up process using email and direct links - how it works
Create and send WhatsApp blasts
Create and send WhatsApp surveys
Create and send WhatsApp peer to peer conversation campaigns
View all 8
Email campaigns
3
Create and send emails
Email templates
Help for admins: Email fonts
Campaigns glossary
1
Campaigns glossary
Help for volunteers
Phone banking
3
How to take part in a phone banking campaign
Troubleshoot issues with phone calling
Troubleshoot issues with sound
SMS/WhatsApp campaigns
3
How to take part in peer-to-peer SMS campaigns
How to use canned responses in peer to peer SMS/WhatsApp campaigns
How to take part in peer-to-peer WhatsApp campaigns
Campaign results
Analytics
2
Analytics: See the results of your campaign
Analytics: Export the results of a campaign
Onboarding
IT requirements
1
Firewall / IT Requirements for Movement
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